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the dome of the u s capitol building under a cloudy sky

USSC

Testimony Before the U.S. Sentencing Commission

We are in troubling times for the business community, and your work is greatly appreciated by it. Trust of American business is at an exceedingly low level, perhaps the lowest since the Great Depression. The actions of a few, spectacular malfeasants have sullied the reputation of business as a whole and exposed the need for greater vigilance, and greater penalties for failures of compliance and ethics.

Apologies

NPR

The Fine Art Of The Public Apology

With high-profile apologies from the likes of Toronto Mayor Rob Ford to New Jersey Gov. Chris Christie, we're in apology overload. Dov Seidman is calling for an apology cease-fire. Seidman is CEO of a company that helps corporations develop values-based cultures and strengthen their ethics and compliance effort. He tells Audie Cornish why he takes issue with recent apologies and what he believes makes a good one.

Apologies

Too Many Sorry Excuses for Apology

Beginning on Tuesday, Mr. Seidman and I are starting “Apology Watch” on the DealBook website (nytimes.com/dealbook) and on Twitter using the hashtag #ApologyWatch. We hope readers will participate by helping us track new apologies and, more important, follow up on what companies, institutions and individuals have done post-apology.

Metrics

What Does Freedom in Business Mean for You?

No matter where you are on the political spectrum, for capitalists, free enterprise is sacred and an inherent good. But what if we looked at free enterprise another way, and asked What is the role of freedom in the corporate setting? And how do levels of freedom affect the bottom line?

Tom Friedman Column

Why Mandela Was Unique

The global outpouring of respect for Nelson Mandela suggests that we’re not just saying goodbye to the man at his death but that we’re losing a certain kind of leader, unique on the world stage today, and we are mourning that just as much. Mandela had an extraordinary amount of “moral authority."

BehaviorCommunityResponsibilitySociety

From Conspicuous Consumption To Conspicuous Compassion

Yet while many are engaged in conspicuous consumption, today we will all have the opportunity to engage in something else: conspicuous compassion.

BehaviorCapitalismCultureEconomyJourneysLeadershipPurposeThe HOW PhilosophyTrustValues

Page

Page Society Annual Conference

Dov Seidman shares insights from his keynote speech at the Arthur W. Page Society's 2013 Annual Conference.

Trust

Seeking Better Returns: Staying True to ‘Corporate Character’ Means Realizing That Trust is Not Transactional

We are moving deeper into an era when consumers have unprecedented visibility into shop floors and board rooms, and that gives new relevance to a time-honored truth: Trust is not transactional.

The HOW Philosophy

How is Not an Adverb

My fundamental idea is that how is not an adverb. It’s not a tactic.

BehaviorCapitalismEconomyLeadershipResponsibilitySocietyValues

The Era of Behavior Demands Principled Sustainability

Tomorrow, I’ll be addressing chief executives from around the world at the U.N. Global Compact’s triennial Leaders Summit in New York.

Journeys

We Need to Get Back to Journeying Again

Every time we learn something it’s a journey. We think we understand it, then we keep going, then we get confused again.

Trust

Trust is a Drug

Neuroscientists have since proven that trust is akin to a drug literally because oxytocin is released in the brain when someone feels that someone is trusting them.

BehaviorConnectionHumanityTechnologyThe HOW Philosophy

Welcome to the Era of Behavior

As the world has gone from connected to interconnected to interdependent, I believe we’ve entered a new era.

CapitalismJourneysPurpose

The Paradox of Success

Inspirational leaders understand and can scale the distinction between doing something and, as capitalists, making money versus doing something in order to make money.

BehaviorValues

Introducing a Brand New Idea: Out-Behave

The very idea that we can out-behave the competition, that we can be excellent and excel in our behavior, that behavior is the source of advantage is a brand new idea.

About Dov

Why Values Need to be at Heart of Sustainable Business Transformation

Jo Confino interviews Dov Seidman about where capitalism lost its way and why values must be at the heart of corporate sustainability transformation

The HOW Philosophy

We Need to Reclaim the Word HOW

How is a noun, a thing, an ethic of human endeavor, a platform for innovation, a lens through which we look at how we do what we do.

Values

Principled People Finish First

Being principled gives us the strength to do the right thing, the connecting thing, to enlist others in our endeavors even when it’s inconvenient, unpopular, dangerous and seemingly unprofitable in the short term.

Trust

The Value of Creating Trust

How donut sellers in New York City, the rock band Radiohead and the country of Indonesia make breakthroughs by giving trust away.

The HOW PhilosophyValues

Commit!Forum

HOW: Why HOW We Do Anything Means Everything

Dov Seidman presents "HOW: Why HOW We Do Anything Means Everything."

CultureTechnology

Netflix: From Customer Revolt to Breakthrough

Netflix is the toast of the town, and they rightly deserve to be congratulated not only for bringing joy to their nearly 30 million subscribers, but for impressing stalwarts from both the Street and the Valley.

CultureTechnology

Gaming Culture: Why ‘Cool’ Isn’t Enough

Online gaming company Zynga has been in the news a lot lately, but most of this reporting and analysis neglects a fundamental point: Now that it has rebooted its leadership, its success hinges not on how it executes business, but how it integrates culture. Zynga’s journey presents a rich reminder to all companies -- of what organizational culture is, what it is not, and how culture can and should be a strategic asset that informs and inspires everything our companies do.

Tom Friedman Column

Postcard from Turkey

Having witnessed the Egyptian uprising in Tahrir Square in Cairo in 2011, I was eager to compare it with the protests by Turkish youths here in Taksim Square in 2013. They are very different.

Technology

Are you a Social Media Narcissist?

For millions of people, a social media bubble inflates every day, as their key indicators—likes! endorsements! Klout scores! clickthroughs!—soar.

Next Generation Leaders

Born or Made? Leaders are Increasingly Self Made

Remember those 20th Century debates we had about whether leaders were born or made?

BehaviorCapitalismCultureHumanityInnovationLeadershipTechnology

A Call for Resiliency and Dynamism

From the moment that the World Economic Forum announced its 2013 theme – “Resilient Dynamism” – the Twitterverse was electrified. Some pondered the theme’s meaning. “Anybody know what that means?” While others went for straight out mockery – “I’ve decided to name my first child Resilient Dynamism”!

Philosophy

10 Practical Pointers for Capitalists from 10 Moral Philosophers

This year, WEF focused on “Resilient Dynamism” with sessions on “the Moral Economy” and “the Values Context.” Both resiliency and dynamism are qualities enabled by vibrant and virtuous individual or organizational character, and so it is only natural that amid the conversations at Davos this year, an earnest debate emerged about the morality of capitalism itself.

ConnectionLeadership

Leaders Need Wings

Which would you rather attach to your company: A new set of wheels to help shift gears with incremental improvements, or a set of wings that elevates performance by addressing the threats and opportunities of an interconnected and morally interdependent world?

The HOW Philosophy

RSA Journal

Not Business as Usual

Today, due in large part to favourable lending regulations, small businesses account for more than half of America’s private sector. At their best, our institutions, regulatory frameworks and organisational cultures have created enormous certainty. This environment of trust has served as a solid floor on which to launch ideas, companies and collaborations. Great American projects have always benefited businesses in the US; after all, DuPont, the Delaware chemicals company, made 24 of the 25 elements in Neil Armstrong’s spacesuit.

LeadershipResponsibilitySociety

A Tale of Two Tuesdays

This Election Tuesday, I celebrate our American tradition of exercising the right to vote. While there will certainly be a lot of talk about voter turnout and exit polls, today’s true significance is that Americans will be acting in good faith, as they always do as citizens. Each of us, no doubt, will cast a vote for the candidate we genuinely believe will do the best job in leading our great country.

Journeys

Business is a Journey

Budget season is upon us. As companies start mapping out plans and projections for 2013 and beyond, it’s time to step back and ask: Can we really, seriously, engineer a five-year path of linear growth?

LeadershipThe HOW Philosophy

Faith & Leadership

From Formal Authority to Moral Authority

In our interconnected world, a management style that emphasizes honesty and trust should replace traditional carrot-and-stick-style rewards and punishments.

ConnectionLeadership

Everything We Think About Engagement is Wrong

The frequency of lunches, performance reviews, volunteer program outings and team-building exercises does not produce higher levels of employee engagement. Employee engagement is determined by the quality and meaningfulness of these interactions, and the journey managers are enlisting their employees to engage in.

The HOW Philosophy

Simon & Schuster

Narrator Scott Brick on HOW

Acclaimed narrator discusses the audiobook, HOW: Why HOW We Do Anything Means Everything, by Dov Seidman.

CultureLeadershipMetricsResponsibility

A Cure for the Common Corporation

“We now know that you do well by doing good,” says Warren Cormier, the President of the Boston Research Group and one of the founders of the RAND Behavioral Finance Forum. “It’s not a theory – it’s a fact.”

About Dov

Dov Seidman’s Secret: You Don’t Have to Be a Sucker to Succeed

Seidman lays out his personal story, and his organizational philosophy, in his new book "How: Why How We Do Anything Means Everything," in which he addresses the power of values, creativity and the willingness to think differently.

CultureLeadershipLRNValues

A Company, Adopts Collaborative Management

THREE years ago, in front of my 300 colleagues, I ripped up our organizational chart and proclaimed that none of us would report to a boss anymore. From that point on, we would all “report” to our company mission. Literally. No one would experience life at LRN as someone else’s subordinate. In short, we would strive to become a self-governing company.

CapitalismCultureEconomyLeadershipPurposeTechnologyValues

Reinvent Hackathon

Dov Seidman kicks off the Reinvent Business Hackathon. This inspirational keynote conveys the urgency and importance of reinventing business.

About Dov

The Thought Leader Interview: Dov Seidman

The influential business author and CEO explains why the practice of enlightened self-governance gives companies an edge.

LeadershipThe HOW Philosophy

To Inspire Others, It’s HOW you Do What you Do That Matters

Our world has rapidly gone from being connected to interconnected to interdependent. When the world is tied together this intimately, everyone’s values and behavior matter more than ever, because our actions affect more people than ever and in ways they never have.

Technology

How Social Technology can Reinvent Business

How can the use of technology enable companies and the people within them to make better decisions and have a more positive impact on our world? Can creative minds help us rethink how business operates? Can the right group of people collaborate to reexamine and restore the social contract between business and society?

BehaviorCapitalismCultureHumanityInnovationLeadershipTechnology

Can Social Technology Help “Reinvent Business”?

From Occupy Wall Street to the publication of resignation letters in the New York Times, we cannot ignore the widening “trust gap” between business and society. Increasingly, consumers and citizens are demanding that companies match their actions to their words. Integrity must incorporate the values and principles of stakeholders, including society at large. Our current crises – referring not only to financial ones – are not the result of unforeseen disasters or natural market cycles. They are the result of our behaviour.

CrisisCultureResponsibilityValues

Why Companies Shouldn’t ‘Do’ Compliance

How would a global company build a big enough bureaucracy to ensure that all 100,000 employees in its operating companies worldwide follow each and every law and regulation? Even further, how could the CEO of that company be assured that his or her people were acting according to the even higher standard of behavior demanded by its stakeholder community?

BehaviorCultureEconomyJourneysLeadershipPurposeResponsibilitySocietyTrustValues

Global Ethics Forum

Ethics Matters

Leadership is going from being command-and-control to connect-and-collaborate; from inspecting for trust to giving it away; and from discussing success towards significance: "If we make a difference for our consumers, our people, and the world, success will find us."

CommunityConnectionCultureLeadershipSociety

Business is Personal

What ideas are you building your company on? It’s an important question for all organizations, and some companies are responding with innovative and inspiring answers. Ideas shape our thinking, animate our endeavors, and serve as the foundation upon which we scale our institutions and companies.

BehaviorLeadershipThe HOW Philosophy

World Business of Ideas

Inspirational Leadership in the Era of Behavior

Dov Seidman spoke to more than 3,500 senior business leaders in Brazil as part of World Business of Ideas Expomanagement, the largest business management event in Brazil that attracts more than 20K people each year for the past 10 years running. It was remarkable to see 3.5K people raise their hands in agreement that we cannot make progress without a foundation of trust.

Technology

The Top 10 Ways to Become Truly Social

The problem begins with how we’re defining “social enterprise.” The conventional wisdom suggests that we can flip a switch (i.e. implement social media capabilities) and our employees will magically collaborate and innovate in meaningful and profitable ways with an ever-expanding network of global stakeholders.

ConnectionCultureLeadershipSociety

The Super Bowl’s Inspirational Leader

Forget about winning the Super Bowl this Sunday. New York Giants Head Coach Tom Coughlin is demonstrating to the world what a winning approach to 21st Century leadership looks like.

Culture

Beyond the Best Buy Outcry

A debate about Best Buy’s behavior, and the retail giant’s very existence erupted in the blogosphere this month. Although the issue qualified as “big” – the electronics giant’s future as well as the competitive threat Amazon poses to traditional bricks-and-mortar retailers – I believe these deliberations were so heated because much more significant issues are involved.

Tom Friedman Column

Help Wanted

We are present again at one of those great unravelings — just like after World War I, World War II and the cold war. But this time there was no war. All of these states have been pulled down from within — without warning. Why?