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CultureResponsibility

United Takes a Beating

United Airlines’ rough dragging of a passenger off a flight to Louisville has now joined Cecil the Lion and Justine Sacco as case studies in social media outrage.

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LeadershipSociety

What CEOs Must Learn From Trump’s Victory

I recently shared a meal with Dov Seidman, the CEO of LRN, which advises companies on how to build ethical cultures. He reminded me that the philosopher David Hume said that “the moral imagination diminishes with distance.”

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Leadership

The Rio Olympics Reminds Us What Competition Really Means

As the Summer Olympics in Rio reaches its midpoint, we have already witnessed several competitive milestones. From Michael Phelps winning a record-setting 26 medals, to Serena Williams’ stunning defeat, to the USA Men’s Basketball Team decision to stay on a yacht instead of the Olympic Village due to concerns related to Zika, Rio 2016 has had its fair share of intrigue. But…

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Trust

Why Trust Motivates Employees More than Pay

Everyone knows that a workplace in which people feel appreciated and valued, with more autonomy, is a more pleasant place to work than one in which they don’t. What has been less certain is that workplaces with high trust and a strong culture actually do better as businesses.

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BehaviorLeadershipResponsibility
USAToday

Bergdahl mess rooted in political calculation: Column

Several years ago, Dov Seidman published a business book called How. His primary argument was that process — the “how” — matters as much, if not more, than the substance — the “what.” Seidman focused his argument on how companies deliver products and services, but the Bowe Bergdahl case shows that political leaders who ignore the “how” in decision-making do so at their peril.

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Apologies
NPR

The Fine Art Of The Public Apology

With high-profile apologies from the likes of Toronto Mayor Rob Ford to New Jersey Gov. Chris Christie, we're in apology overload. Dov Seidman is calling for an apology cease-fire. Seidman is CEO of a company that helps corporations develop values-based cultures and strengthen their ethics and compliance effort. He tells Audie Cornish why he takes issue with recent apologies and what he believes makes a good one.

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Apologies

Too Many Sorry Excuses for Apology

Beginning on Tuesday, Mr. Seidman and I are starting “Apology Watch” on the DealBook website (nytimes.com/dealbook) and on Twitter using the hashtag #ApologyWatch. We hope readers will participate by helping us track new apologies and, more important, follow up on what companies, institutions and individuals have done post-apology.

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About Dov

Why doing good is good for business

Virtue is supposed to be its own reward, but according to an emerging line of thought, it's profitable too. The Pfizer (PFE, Fortune 500) case is the kind of object lesson that permeates the gospel of Dov Seidman, a Los Angeles-based management guru who has become the hottest adviser on corporate virtue to Fortune 500 companies.